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Q: Is ledwb.com secure to visit?
A: Yes, absolutely. Any personal information given to ledwb.com will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. Any ledwb.com server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

Q: What happens if the products I ordered are out of stock?
A: If our logistic center informs us of the shortage of the products you ordered in 24 hours, we will contact with you timely and tell you how long it will take for your products to be sent out.
If the time is too long for you to wait, we will handle with your refunding in time. If you think you could wait, we will inform you of the receiving day when we have gotten the shipping information from our factory. You could change for another style of products, of course. Maybe you will find other products which are more suitable to you or you could get the products you like more quickly.

Q: Why Ledwb.com?
A: If you have any doubts about importing from China, you're right to be cautious. Here's some key information about ledwb.com to give you more confidence in starting out with your new China Wholesale supplier:
ledwb.com is a wholesaler , based in the city of Guangdong in Mainland China. Goods are shipped to worldwide by air freight and couriers such as DHL and UPS.
What makes ledwb.com different from other Chinese suppliers?
-Unlike most Chinese export companies, there is no minimum order restriction and a few items with small MOQ. You can buy products from a wide selection of the latest released products. So you can test products and find out about the details of importing from ledwb.com before you're committed to any large orders;
-Dropshippers can send single items directly from ledwb.com to their customers.
-All the products you buy from ledwb.com are carefully inspected for quality before packing- which is one additional level of QA over and above what is done in the factory;
-You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;
-Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.

Q: How do I order on ledwb.com?
A: Ordering on ledwb.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

Q: It's been two weeks, where is my order?
A: The delay doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your headphones are sent out, we will provide you with a shipment tracking number at our own discretion. This tracking number will automatically be emailed to you. Meanwhile, you will receive our notification. So you do not have to email us asking if your package has been shipped.

Q: How long does shipping take?
A: The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you within 5-7 working days.

Q: What should I do if my order never arrived?
A: Click the "My Account / Order Status" link of our site to track your order status. Be sure that all of your orders have shipped already. If your order displays your package has been sent, and you don't receive it in 2 weeks. Please contact customer service for assistance.

Q: What should I do if the items were damaged upon receipt?
A: You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

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